Shipping policy

Shipping Policy

Last updated: August 22, 2026

At Séline, we want receiving your order to feel just as good as choosing it. We work to process and ship orders as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding holidays. During holidays, sales, new product launches, or periods of unusually high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

For orders within the United States, most packages arrive approximately 2–7 business days after shipment.

Please keep in mind that delivery estimates are not guaranteed. Once a package has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, incorrect addresses, or other circumstances outside of Séline's control.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

If a free-shipping promotion is available, the applicable requirements will be displayed on our website or during checkout.

Tracking Your Order

When tracking information is available, you will receive it by email after your order ships.

Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

If your tracking information has not updated for an extended period or you believe there is an issue with your shipment, contact us at shopwithseline@gmail.com and we will be happy to assist you.

Multiple Packages

Some orders may contain products that are fulfilled separately. As a result, your order may arrive in more than one package and packages may arrive on different days.

You will not be charged additional shipping fees solely because we ship an order in multiple packages.

Address Changes

Please carefully review your shipping address before completing your order.

If you notice an error, contact us at shopwithseline@gmail.com as soon as possible.

We will do our best to update your information before the order is processed; however, once an order has entered fulfillment or has shipped, we cannot guarantee that the shipping address can be changed.

Séline is not responsible for packages that are delayed, returned, or delivered incorrectly because an incorrect or incomplete address was provided at checkout.

If an order is returned to sender because of an incorrect or incomplete address, additional shipping charges may apply if you would like the package reshipped.

Lost or Missing Packages

If your tracking information shows that your package is still in transit but appears significantly delayed, please contact us at shopwithseline@gmail.com so we can help investigate.

If tracking shows that an order has been delivered but you cannot locate it, we recommend:

Checking around your property, mailbox, front desk, parcel locker, or other designated delivery location.
Checking with household members or neighbors who may have accepted the package.
Contacting the shipping carrier using your tracking number.

If you still cannot locate the package, contact us and we will review the situation with you.

Damaged Packages or Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at shopwithseline@gmail.com.

Include:

Your order number
A brief description of the issue
Clear photographs and/or video showing the item and any damage

Please keep the item and its packaging until we have reviewed your request.

For qualifying issues, we may offer a replacement, refund, or another appropriate resolution.

International Orders

Séline may ship to select international destinations. Available destinations and shipping options will be shown during checkout.

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also result in delivery delays that are outside of Séline's control.

Natural Crystal Variations

Many Séline products are made with natural stones and crystals. Natural variations in color, pattern, clarity, inclusions, texture, size, and shape are normal and help make each piece unique.

These natural characteristics are not considered shipping damage or manufacturing defects.