Refund policy

Return & Refund Policy

Last updated: August 22, 2026

At Séline, we want you to feel confident about your purchase. If something isn't right with your order, please reach out to us. We will do our best to make the experience simple and supportive.

30-Day Return & Refund Window

Most eligible items may be returned within 30 days of delivery.

To begin a return or request assistance, contact us at:

shopwithseline@gmail.com

Please include your order number and the reason for your request.

Do not send an item back before contacting us. Returns sent without prior authorization may not be accepted.

Return Eligibility

To qualify for a standard return, the item must generally:

Be requested within 30 days of delivery
Be unused and unworn
Be in its original condition
Include its original packaging when applicable

Once your return request has been reviewed and approved, we will provide you with instructions for the next steps.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of receiving your order.

Email shopwithseline@gmail.com and include:

Your order number
A description of the problem
Clear photographs and/or video showing the issue

Please keep the item and packaging while we review your request.

If the item qualifies, we may offer a replacement, refund, or other appropriate solution.

You may not be required to return a damaged or defective item unless we specifically ask you to do so.

Natural Crystal Variations

Please remember that crystals and natural stones are created by nature.

Variations in color, pattern, inclusions, clarity, texture, shape, and size are normal. No two natural stones will look exactly alike.

These natural variations are part of what makes each piece unique and are not considered defects.

Product photography is intended to represent the general appearance of the item, but the stone you receive may vary slightly from the photographs shown online.

Changed Your Mind?

If your item is not damaged but you have changed your mind about your purchase, please contact us within 30 days of delivery.

Approved returns must be unused, unworn, and returned in their original condition and packaging.

Please contact us before mailing anything back, as the correct return instructions and return destination will be provided after your request is reviewed.

Return shipping costs for change-of-mind returns may be the responsibility of the customer unless otherwise stated by Séline.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Exchanges

We do not currently offer traditional exchanges for change-of-mind purchases.

If you received an item that is damaged, defective, or incorrect, contact us at shopwithseline@gmail.com and we will work with you on an appropriate replacement or resolution.

Refunds

Once an approved return is received and reviewed, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method used for the order.

Although we may process an approved refund promptly, the amount may take several business days to appear in your account depending on your bank, credit card company, or payment provider.

Shipping charges are generally non-refundable unless your item arrived damaged, defective, or incorrect.

Order Cancellations & Changes

We begin processing orders quickly so that we can get them on their way to you.

If you need to cancel your order or change your:

Shipping address
Product
Size
Quantity
Other order information

please email shopwithseline@gmail.com as soon as possible.

We will do our best to accommodate your request.

However, once your order has been processed, entered fulfillment, or shipped, we may no longer be able to cancel or modify it.

Submitting a cancellation request does not guarantee that the order can be canceled.

Free Gifts & Promotional Items

Items received free as part of a promotion, giveaway, gift-with-purchase offer, or similar special offer are final sale and are not eligible for a cash refund or exchange unless the item arrives damaged or incorrect.

If a qualifying purchase is returned, the value or eligibility of any promotional gift associated with that purchase may be taken into consideration when calculating the refund.

Final Sale Items

Products clearly identified as Final Sale at the time of purchase are not eligible for return or refund except when they arrive damaged, defective, or incorrect.

Late or Missing Refunds

If we have confirmed that a refund has been issued but you have not received it:

Check your bank or payment account again.
Contact your bank, credit card company, or payment provider, as posting times can vary.
If you still have not received the refund after your financial institution's processing period, contact us at shopwithseline@gmail.com.

Our Approach to Returns

We want every Séline customer to have a positive experience while also reducing unnecessary shipping and waste whenever possible.

If there is an issue with your order, contacting us first gives us the opportunity to determine the simplest solution. In some situations, a return may not be necessary.